The trusted advisor
(Book)
Author:
Contributors:
Published:
New York : Free Press, c2000., New York : Free Press, [2000].
Format:
Book
Physical Desc:
xiii, 240 pages ; 24 cm.
Status:
Louisville Adult NonFiction
658.46 MAI
Copies
Location
Call Number
Status
Last Check-In
Louisville Adult NonFiction
658.46 MAI
On Shelf
Mar 17, 2024
Description
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step-engage, listen, frame, envision, and commit-is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.
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Citations
APA Citation (style guide)
Maister, D. H., Green, C. H., & Galford, R. M. (2000). The trusted advisor. New York, Free Press.
Chicago / Turabian - Author Date Citation (style guide)Maister, David H, Charles H. Green and Robert M. Galford. 2000. The Trusted Advisor. New York, Free Press.
Chicago / Turabian - Humanities Citation (style guide)Maister, David H, Charles H. Green and Robert M. Galford, The Trusted Advisor. New York, Free Press, 2000.
MLA Citation (style guide)Maister, David H., et al. The Trusted Advisor. New York, Free Press, 2000.
Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
7465e750-515a-ebd1-3e05-6fa6554288be
Record Information
Last Sierra Extract Time | Apr 14, 2024 03:43:54 PM |
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Last File Modification Time | Apr 14, 2024 03:44:17 PM |
Last Grouped Work Modification Time | Apr 14, 2024 03:43:57 PM |
MARC Record
LEADER | 01566cam 22004094a 4500 | ||
---|---|---|---|
001 | FLC00044250 | ||
003 | DLC | ||
005 | 20060725214814.0 | ||
008 | 000605s2000 nyu e b 001 0 eng | ||
010 | |a 00044250 | ||
020 | |a 074320414X | ||
020 | |a 0743212347 (pbk.) | ||
035 | |a 44267993 | ||
040 | |a DLC|c DLC|d DLC|d CoBoFLC | ||
042 | |a pcc | ||
050 | 0 | 0 | |a HD69.C6|b M345 2000 |
082 | 0 | 0 | |a 001/.068|2 21 |
100 | 1 | |a Maister, David H. | |
245 | 1 | 4 | |a The trusted advisor /|c David H. Maister, Charles H. Green, Robert M. Galford. |
260 | |a New York :|b Free Press,|c c2000. | ||
264 | 1 | |a New York :|b Free Press,|c [2000] | |
264 | 4 | |c ©2000 | |
300 | |a xiii, 240 p. ;|c 24 cm. | ||
336 | |a text|b txt|2 rdacontent | ||
337 | |a unmediated|b n|2 rdamedia | ||
338 | |a volume|b nc|2 rdacarrier | ||
504 | |a Includes bibliographical references (p. 225-227) and index. | ||
650 | 0 | |a Business consultants. | |
700 | 1 | |a Green, Charles H.,|d 1950- | |
700 | 1 | |a Galford, Robert M.,|d 1952- | |
856 | 4 | 2 | |z Contributor biographical information|u http://www.loc.gov/catdir/bios/simon052/00044250.html |
856 | 4 | 2 | |z Publisher description|u http://www.loc.gov/catdir/description/simon032/00044250.html |
856 | 4 | 1 | |z Table of contents only|u http://www.loc.gov/catdir/enhancements/fy0631/00044250-t.html |
856 | 4 | 1 | |z Sample text|u http://www.loc.gov/catdir/enhancements/fy0641/00044250-s.html |
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