The trusted advisor
Description
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step-engage, listen, frame, envision, and commit-is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.
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Grouping Information
Grouped Work ID | 7465e750-515a-ebd1-3e05-6fa6554288be |
---|---|
Grouping Title | trusted advisor |
Grouping Author | david h maister |
Grouping Category | book |
Grouping Language | English (eng) |
Last Grouping Update | 2024-04-14 15:43:57PM |
Last Indexed | 2024-04-19 01:47:32AM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
auth_author2
Galford, Robert M., 1952-
Green, Charles H., 1950-
Harrison, B. J.
Green, Charles H., 1950-
Harrison, B. J.
author
Maister, David H.
author2-role
Galford, Robert M.,1952-
Green, Charles H.,1950-
Harrison, B. J.,reader
hoopla digital
Green, Charles H.,1950-
Harrison, B. J.,reader
hoopla digital
author_display
Maister, David H.
available_at_louisville
Louisville Public Library
detailed_location_louisville
Louisville Adult NonFiction
display_description
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step-engage, listen, frame, envision, and commit-is richly described in distinct chapters. This immensely accessible book offers "an invaluable road map to all those who seek to develop truly special relationships with their clients" (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.
format_category_louisville
Books
format_louisville
Book
id
7465e750-515a-ebd1-3e05-6fa6554288be
isbn
9780743204149
9780743212342
9781666125054
9780743212342
9781666125054
itype_louisville
paperback book
last_indexed
2024-04-19T07:47:32.905Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_louisville
658.46 MAI
owning_library_louisville
Louisville Public Library
owning_location_louisville
Louisville Public Library
primary_isbn
9780743204149
publishDate
2000
2021
2021
publisher
Free Press
Tantor Media, Inc
Tantor Media, Inc
recordtype
grouped_work
subject_facet
Business
Business consultants
Customer relations
Leadership
Business consultants
Customer relations
Leadership
title_display
The trusted advisor
title_full
The Trusted Advisor [electronic resource] / Robert M. Galford, Charles H. Green and David H. Maister
The trusted advisor / David H. Maister, Charles H. Green, Robert M. Galford
The trusted advisor / David H. Maister, Charles H. Green, Robert M. Galford
title_short
The trusted advisor
topic_facet
Business
Business consultants
Customer relations
Leadership
Business consultants
Customer relations
Leadership
Solr Details Tables
item_details
Bib Id | Item Id | Shelf Loc | Call Num | Format | Format Category | Num Copies | Is Order Item | Is eContent | eContent Source | eContent URL | Detailed Status | Last Checkin | Location |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ils:.b1704778x | .i24865448 | Louisville Adult NonFiction | 658.46 MAI | 1 | false | false | On Shelf | Mar 17, 2024 | lsnfa | ||||
hoopla:MWT14102477 | Online Hoopla Collection | Online Hoopla | eAudiobook | Audio Books | 1 | false | true | Hoopla | https://www.hoopladigital.com/title/14102477?utm_source=MARC&Lid=hh4435 | Available Online |
record_details
Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
---|---|---|---|---|---|---|---|---|
ils:.b1704778x | Book | Books | English | Free Press | [2000] | xiii, 240 p. ; 24 cm. | ||
hoopla:MWT14102477 | eAudiobook | Audio Books | Unabridged | English | Tantor Media, Inc | 2021 | 1 online resource (1 audio file (10hr., 38 min.)) : digital. |
scoping_details_louisville
Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Holdable PTypes | Bookable PTypes | Local Url |
---|---|---|---|---|---|---|---|---|---|---|---|---|
ils:.b1704778x | .i24865448 | On Shelf | On Shelf | false | true | true | false | false | true | 128, 129, 3, 131, 132, 133, 135, 8, 136, 9, 137, 10, 11, 13, 14, 15, 18, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 45, 46, 48, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 80, 81, 82, 84, 85, 86, 87, 92, 93, 95, 96, 97, 98, 99, 100, 105, 106, 108, 109, 110, 111, 112, 114, 115, 116, 117, 118, 119, 125, 126, 127 |
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